FAQ about the ordering process
Can changes be made to the order once it has been made?
It depends how much time has passed from your order. Normally within 24 hours it is possible. After that changes to sauna orders cause production to be stopped or heaters and accessories have already been shipped, and then there are costs involved, and this is generally not possible. In case of stocked items changes may be possible before the order has shipped, but you need to contact us and we need to reply we have noted your request, before anything happens.How long is the shipping time?
Sauna accessories and heaters delivery time varies from 2 days to c. 14 days depending on the location.Your sauna is manufactured after your order, uniquely for you. The production time is 3-6 weeks depending on the model, after which the delivery time will depend on your location. Sauna models produced in the USA have a shipping time of days, but models with overseas delivery are normally seafreighted having a delivery time in weeks.
How are accessories and heaters packed and delivered?
Accessories and small sauna heaters are are sent as postal boxes, and local delivery may have various solutions. Larger heaters may be freighted on a wood pallet.How is the sauna packed and delivered?
The sauna is freighted by truck. A sauna is packed flat on a pallet.The freight company delivers the package to your driveway or to your building street door. The package needs to be unpacked outside and parts carried inside one-by-one. The driver will not provide that service. The package may have plywood and boards with some screws to unscrew.
